FAQ
Frequently Asked Questions (FAQ)
Have questions about your upcoming move? We’ve got answers! Check out our frequently asked questions below to help make your move as smooth and stress-free as possible. If you need further assistance, feel free to contact us!
General Moving Questions
How much do moving services cost?
The cost of moving services depends on several factors, including the distance of the move, the number of items, and the services you need (packing, disassembly, etc.). We provide free quotes so you know exactly what to expect.
How far in advance should I book my move?
It’s recommended to book your move at least 2-4 weeks in advance, especially during peak moving seasons. However, we can accommodate last-minute moves depending on availability.
What should I do to prepare for the movers?
Ensure that your items are packed and ready to go, disassemble large furniture if possible, and clear pathways for easy access. Our team can assist with packing and disassembly upon request.
Are my belongings insured during the move?
Yes, your belongings are covered by basic insurance during the move. We also offer additional coverage options for extra protection if desired.
Do I need to tip the movers?
Tipping is not mandatory, but it is appreciated if you feel that the movers provided excellent service. A tip of 10-20% of the total moving cost is typical.
Can I change my moving date after booking?
Yes, we understand that plans can change. You can reschedule your move with advance notice, and we will do our best to accommodate your new moving date.
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Packing and Unpacking Services
Do you provide packing materials?
Yes, we provide packing materials such as boxes, tape, bubble wrap, and packing paper. You can also purchase these items from us ahead of time for convenience.
Can you pack my entire home for me?
Yes, we offer full packing services for homes, offices, and specialty items. Our team will carefully pack your belongings to ensure they’re safe during the move.
Do you pack fragile items?
Absolutely! We take extra care with fragile items such as glassware, antiques, and electronics. We use specialized packing materials to ensure everything is securely protected.
Can I pack my own boxes?
Yes, you can pack your own boxes, but we recommend using our professional packing services to ensure that everything is packed securely for the move.
How do I know if a box is packed properly?
Our movers are trained to pack boxes in a way that maximizes space and protects items. We can also provide guidance on packing tips if you prefer to do it yourself.
Do you offer unpacking services?
Yes, we offer unpacking services where our team can carefully unpack your items and help you set up your new space. We also remove all packing materials after unpacking.
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Moving Day and Preparation
What time will the movers arrive on moving day?
Our movers will arrive during the time window you’ve selected. We aim to be punctual, but please allow some flexibility in case of unexpected delays.
How long will my move take?
The length of your move depends on factors like the number of items, the distance, and whether you’ve chosen additional services like packing. We provide an estimated time frame ahead of your move.
Do I need to be present during the move?
Yes, it’s essential that someone is available to supervise the move, especially for large or valuable items. However, if you’re unable to be there, you can arrange for a trusted person to handle it on your behalf
Should I empty out my drawers and cabinets before the move?
It’s a good idea to empty out drawers and cabinets to prevent items from shifting or breaking during the move. We can assist with this if needed.
What if I need to make changes on moving day?
If any changes arise, simply contact us as soon as possible. We’ll do our best to accommodate adjustments to your schedule or requirements.
Can you move large or heavy items like pianos or safes?
Yes, we are equipped and trained to move large and heavy items like pianos, safes, and other specialty items. Please let us know in advance so we can come prepared.
